![]() I tried sharpener pro as stand alone for the image and all I had was a blank, haven’t got time to try again but will check later to see if I still have this issue. Yes, I got that email too saying it was the wrong link and had to download the new one, for installation of the new Nik you have to delete the old one(from DxO website troubleshooting page), which I did using uninstall from the Nik folder in the app folder, then installed the new Nik from DxO, which asked for the serial number on installation. Oddly, when I check the version number, it shows the old plugin number with the new suite number version, e.g. ![]() The solution I use for now, is to install the new version in standalone and the old one for the plugins. They apologized for that, but first I have thought that everything worked perfectly. Have you check this really is the new version that you are running ? Sorry to ask but the first link they send to me after purchase was actually the latest free release 1.12.12 instead of the 1.12.14 paid one. Nik still freeze during the "preparing image" process. ![]() I have tried your installation according to the screenshot you have provided and it doesn't work for me.
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